jilip Privacy Policy

1. Identity of the Personal Information Controller

jilip acts as the Personal Information Controller (PIC) in respect of all personal data collected through the jilip platform. As PIC, jilip determines the purposes and means of processing your personal information. For all data privacy inquiries, requests, or complaints, you may contact jilip's designated Data Protection Officer (DPO) at the email address published on this page. jilip is committed to responding to all data-related requests within the timeframes prescribed by the DPA and NPC regulations.

2. Personal Information We Collect

jilip collects personal information that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal information we collect include:

jilip does not intentionally collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID details for KYC), it is processed under the lawful bases prescribed by the DPA.

3. Purposes and Legal Bases for Processing

jilip processes your personal information only for specified, explicit, and legitimate purposes. The primary purposes and their corresponding legal bases are as follows:

• Account Registration and Management: To create and maintain your jilip account, verify your identity, and provide access to platform services. Legal basis: performance of a contract.
• Know Your Customer (KYC) and Age Verification: To verify that you are at least 21 years of age as required under Philippine gaming regulations, and to comply with anti-money laundering (AML) obligations. Legal basis: compliance with a legal obligation.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card, and to maintain accurate financial records. Legal basis: performance of a contract and compliance with a legal obligation.
• Responsible Gaming Compliance: To monitor gaming activity, enforce deposit limits and self-exclusion requests, and identify players who may require responsible gaming intervention. Legal basis: legitimate interest and compliance with regulatory requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform. Legal basis: legitimate interest and compliance with a legal obligation.
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of jilip's support services. Legal basis: performance of a contract and legitimate interest.
• Marketing and Promotions: To send you information about jilip promotions, bonuses, and new features where you have provided consent or where permitted under applicable law. Legal basis: consent. You may withdraw consent at any time.
• Platform Improvement: To analyse usage patterns and improve the jilip platform, game offerings, and user experience. Legal basis: legitimate interest.
• Regulatory Reporting: To comply with reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine regulatory bodies. Legal basis: compliance with a legal obligation.

4. Cookies and Tracking Technologies

4.1 What Are Cookies. Cookies are small text files placed on your device when you visit the jilip platform. jilip uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and analyse platform usage.

4.2 Types of Cookies Used. jilip uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These cannot be disabled without affecting core functionality such as login sessions and account security.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics Cookies: Collect anonymised data about how players use the platform to help jilip improve performance and usability.
• Security Cookies: Support fraud detection and account protection measures.

4.3 Managing Cookies. You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilip platform.

5. Disclosure of Personal Information

5.1 jilip does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5.2 jilip may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Service Providers: GCash, PayMaya/Maya, and participating Philippine banks, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to assist with regulatory compliance.
• Game Content Providers: Software providers whose games are hosted on the jilip platform, to the extent necessary for game operation and dispute resolution.
• Regulatory Authorities: PAGCOR, the AMLC, the National Privacy Commission, and other Philippine government agencies, where disclosure is required by law or regulatory directive.
• Legal and Professional Advisers: Lawyers, auditors, and other professional advisers engaged by jilip, subject to professional confidentiality obligations.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged to support jilip's technical operations.

5.3 All third-party service providers engaged by jilip are required to process personal information only in accordance with jilip's instructions and in compliance with the DPA.

6. Data Retention

jilip retains personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Applicable Law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the AMLC and PAGCOR.
• Communications Data: Retained for up to three (3) years from the date of the communication, or longer where relevant to an ongoing dispute or regulatory matter.
• Technical and Usage Data: Retained for up to two (2) years from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal information is securely deleted or anonymised in accordance with jilip's data disposal procedures.

7. Data Security

jilip implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilip platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Multi-factor authentication (MFA) and one-time password (OTP) verification for account access.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Incident response procedures aligned with NPC breach notification requirements.

While jilip takes all reasonable steps to protect your personal information, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying jilip immediately of any suspected unauthorised access.

8. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal information held by jilip:

• Right to Be Informed: The right to be informed of how your personal information is collected, used, stored, and disclosed.
• Right to Access: The right to request a copy of the personal information jilip holds about you, including information on how it has been processed.
• Right to Rectification: The right to request correction of any inaccurate, incomplete, or outdated personal information in jilip's records.
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal information where it is no longer necessary for the purposes for which it was collected, or where processing is unlawful.
• Right to Object: The right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact jilip's Data Protection Officer at [email protected]. jilip will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

9. Children's Privacy

The jilip platform is strictly intended for persons aged 21 years and above. jilip does not knowingly collect personal information from individuals under the age of 21. If jilip becomes aware that personal information has been collected from a person under 21, the relevant account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be handled in accordance with Applicable Law. If you believe a minor has registered on the jilip platform, please notify us immediately at [email protected].

10. Cross-Border Data Transfers

Where jilip engages third-party service providers located outside the Philippines — such as international cloud hosting or game software providers — personal information may be transferred to and processed in jurisdictions outside the Philippines. jilip ensures that all such cross-border transfers are conducted in compliance with Section 21 of the DPA and NPC regulations, including the use of appropriate contractual safeguards to ensure that your personal information receives a standard of protection equivalent to that afforded under Philippine law.

11. Changes to This Privacy Policy

jilip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered Players via the contact details associated with their account. The effective date at the top of this Policy will be updated accordingly. Continued use of the jilip platform following notification of any amendment constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how jilip protects your personal information.

12. Contact and Data Protection Officer

For all data privacy inquiries, requests to exercise your data subject rights, or complaints regarding jilip's handling of your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 15 business days of receipt of a verified request.

If you are not satisfied with jilip's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.